Last Updated: 13-03-2025

At Aurévoix, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return it in accordance with the terms outlined below.

1. Eligibility for Returns

1.1. Items must be returned within 14 days from the date of delivery.
1.2. Products must be unused, unworn, unwashed, and in their original packaging with all tags attached.
1.3. Items marked as "Final Sale" or purchased at a discount may not be eligible for returns or may only be eligible for store credit.
1.4. Customized or personalized items are non-returnable unless defective or incorrect.

2. Return Process

2.1. To initiate a return, please contact our customer support at [email address] with your order number and reason for return.
2.2. Once approved, you will receive instructions on how and where to send your item.
2.3. Customers are responsible for return shipping costs unless the item is defective or incorrect.
2.4. We recommend using a trackable shipping service as we are not responsible for lost or undelivered returns.

3. Refunds

3.1. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
3.2. If approved, refunds will be issued to the original payment method within 7 business days.
3.3. Shipping costs are non-refundable, except in cases of defective or incorrect items.
3.4. If a return does not meet our policy criteria, we reserve the right to deny the refund or issue store credit instead.

4. Exchanges

4.1. We offer exchanges for defective or incorrect items. If you need a different size or color, please place a new order and return the unwanted item for a refund.
4.2. Exchanges are subject to product availability.

5. Damaged or Defective Items

5.1. If you receive a defective or damaged item, please contact us within 14 days of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.

6. Late or Missing Refunds

6.1. If you haven’t received your refund after the stated processing time, please check with your bank or payment provider.
6.2. If you still need assistance, contact us at luxevisionair@gmail.com.

7. Contact Us

If you have any questions regarding our Returns & Refunds Policy, please reach out to us at luxevisionair@gmail.com.

Thank you for shopping with Aurévoix. Wear the Gold Standard.